Refund policy

At Goodoo, we want you to feel confident when shopping with us. If something is not right, we offer a simple 7-day return and exchange policy.

Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order.

Requests made after 7 days may not be accepted.

Free Returns & Exchanges

Goodoo provides free return and exchange shipping for eligible orders.

This means Goodoo will cover the courier charges for an approved return or exchange, including eligible size exchanges.

Items Eligible for Return or Exchange

To qualify, the item must be:

  • Unused and unworn
  • Unwashed
  • In its original condition
  • With original tags attached
  • Returned with the original packaging where possible

Please take reasonable care of the product while deciding whether you would like to keep it.

Size Exchange

If the size does not fit, you may request an exchange within 7 days of delivery.

If the required size is available, we will arrange the exchange without charging you return or exchange delivery fees.

If your preferred size is unavailable, we will offer another suitable option or discuss a refund with you.

Wrong or Damaged Item

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

We may ask for clear photos or a short video of the product so we can resolve the issue quickly.

Goodoo will cover all eligible return/exchange delivery costs in such cases.

Sale Items

Sale items are also eligible for return or exchange, provided they meet the same return conditions mentioned above.

Refunds

Once we receive the returned item, our team will inspect it.

If the return is approved, we will arrange your refund through an available payment method.

For Cash on Delivery orders, we may ask for your bank account, Easypaisa, JazzCash, or another suitable payment method to process the refund.

Please allow approximately 5–7 working days after approval for the refund process to be completed, depending on the payment method.

Items We May Not Accept

A return or exchange may be refused if:

  • The item has been worn
  • The item has been washed
  • Tags have been removed
  • The product has stains, perfume, makeup, damage, or signs of use
  • The 7-day return period has passed

This helps us maintain product quality and hygiene standards for all customers.

How to Request a Return or Exchange

To start a return or exchange:

  1. Contact Goodoo through our official website or WhatsApp support.
  2. Provide your order number and the item you want to return or exchange.
  3. Tell us the reason for the request.
  4. If required, send photos of the product.
  5. Our team will guide you through the return or exchange process.

Please do not send a parcel back without first contacting Goodoo.

Need Help?

If you have any questions about returns, exchanges, refunds, or delivery, please contact Goodoo Customer Support through our website or official customer service channels.